Posted: Posted 230 days ago

Broadband Assurance Engineer

Salford Quays, Manchester

Are you the kind of person that enjoys solving cryptic puzzles?

Do you like being ahead of your targets?

Are you good at spinning different plates?

Here, you can be yourself, be part of a friendly team and be stable in your career working for a rapidly growing area of TalkTalk business.

"Yeah, but what will I be doing?"

Take front line calls, emails and tickets from resellers providing 1st line support and providing comprehensive updates.

So, you wouldn’t be talking to the end customer but liaising with our providers and use those puzzle-solving skills to find the right solution for them and complete the tickets.

All the technical processes, we can train you in so don’t worry about coming from a tech background

"Okay, what do I need to grab your attention?"

  • Ability to assess information quickly to get the right result for the customer
  • Good stakeholder relationship management
  • The ability to resolve complex or unexpected issues, leaving the customer satisfied

"Cool, and what's next in my career?"

The reason we have these vacancies are due to progression within the team and across the business.

So, the natural progression would look like us supporting you to build your technical knowledge base because we know development is important to you and we want to help our people build a career here.

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

Support you to achieve your career goals

Offer income protection and life assurance

Offer a range of discounts on the product.

To find out more submit your CV or email Lorraine Sebastian-Francois lorraine.francois@talktalkplc.com

Does this job look right for you? Want to work your way?

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