As the largest wholesale broadband provider in the UK, we pride ourselves on delivering great service in our mission to be the wholesale provider of choice.
To deliver this mission, as a Delivery Specialist, you'll build authentic, purposeful, and professional relationships with our Partners to understand their business aims and objectives ensuring they can make best use of delivery cycle to maximise business outcomes.
You'll work with Partners to monitor, understand & improve their order management performance, paying particular attention to their leakage, contact rate, order exception rate and time-to-provide.
This is a pivotal role to ensure we maximise order realisation and achieve our 'Value' aims through reduced cost to serve
You will be a subject matter expert on all Broadband products across MPF, FTTC, WLR & FTTP including our number porting processes and industry procedures.
How will I add value in the role?
Attend weekly, monthly calls with customers & suppliers where appropriate to build relationships and provide education on how best to work with Talk Talk Business.
Manage high level escalations and problems orders end to end, escalating into the right channels with our key suppliers and internal teams.
Pro-actively identify and intervene on problem orders, working with our off-shore fulfilment centre and suppliers to bring them back on track.
Inform on requirements for new products or propositions coming to market and suggest improvements that could be made for the future development roadmap.
Take customer calls and resolve any issues customers have with their broadband order
Methodical and data driven approach to identify opportunities to improve service performance & inform CSI opportunities.
Create support documentation content to optimise partner adoption of our services and tools.
What do I need in order to be deliver in the role?
You'll ideally have experience in the provisioning / delivery of services (eg Telecoms, Utilities)
You're able to build strong, professional relationships with internal and external stakeholders
You'll have excellent organisational skills, with a pro-active 'can do' attitude
We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance.
Embrace flexible working
Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
Offer free TalkTalk broadband and TV
Wellbeing and recognition schemes
Offer a range of discounts on shopping
On top of all this, you get to choose your benefits flexibly around what works best for you!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.