The Delivery Manager is accountable for the performance of the UX / UI team. This includes effective prioritisation of work, estimation of work and velocity within the Design team. You’ll collaborate with stakeholders across the business such as Product Owners, Scrum Masters, Project Managers to fully understand the project roadmap and you’ll create a prioritised roadmap for the team. You’ll turn this into a backlog and create tickets for the design team to work on. You’re measure productivity of the team and identify ways to improve this on an ongoing basis.
You will manage the workload of the UXUI designers and researchers. You’ll also need to collaborate with a significant number of stakeholders to manage and prioritise the roadmap.
A delivery manager is accountable for the performance of the team. In this role, you will:
- Work with stakeholders across the business to fully understand all projects across the business and key priorities by quarter.
- Prioritise the design work across the whole team and focus the team on what is most important to the delivery of products and services.
- Help to estimate the size of work and understand team velocity and maximise productivity.
- Run ticket administration for the UX/UI team (Running the ADO board).
- Help to allocate resource to be as efficient as possible to deliver all requirements on the roadmap.
- Help to build and maintain the team, ensuring they are motivated, collaborating and working well.
- Identify obstacles and help the team to overcome them.
- Encourage and facilitate continuous improvement.
- Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques.
Skills needed for this role
- Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. You need to measure and identify ways to improve productivity.
- Planning. You understand the environment and can prioritise the most important or highest value tasks. You can use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity.
- Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues. You can facilitate the best team make-up depending on the situation.
- Agile and Lean practices. You can identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mindset of experimentation. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You know how to help teams to manage and visualise outcomes.
- Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes.
- Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders’ expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders.
- Financial management. You know how to balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget; you know how and when to escalate issues. Manage delivery products and services at different phases.
- Making the UX/UI process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process.
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