As Digital Product Owner you’ll own the digital experiences for customers joining TalkTalk and some of the key touch points they use to discover more about our products and services throughout their lifecycle. This will be through utilising existing capabilities, implementation of new and innovative products and experiences and optimisation and improvement of Digital journeys.
Working in a fast paced and demanding organisation, you’ll be responsible for delivering a combination of pre-determined business projects, alongside continuous improvement, optimisation and innovation for your product. Success will be a significant shift in core KPIs such as call reduction, digital engagement, increased conversion and churn improvements.
You'll work closely and collaboratively with Stakeholders to define the Product Vision and Product Roadmap to support our Digital Strategy and metrics on customer digital adoption and engagement (shift from calling to Self-Serve):
The role is initially on a 6 month FTC basis, but there is a possibility of extension
How will I add value in this role?
You'll analyse our customer needs metrics (quantitative & qualitative) to drive actionable insights on user needs and business opportunities
You'll develop a deep understanding of TalkTalk customers and of wider Digital landscape through market analysis, usability studies and user surveys
You'll define, manage, refine, prioritise and sequence your product backlog to shape MVPs and deliver shippable products that meet customer needs and deliver business value
You'll work closely and collaboratively with your squad to deliver projects, optimisation activities and “business as usual” changes, to ensure that Digital engagement is always easier than speaking to a call centre agent.
You'll participate actively in daily stand ups, sprint planning, sprint reviews and retrospectives so to ensure a seamless delivery of your product requirements
You'll ensure the production of prototypes meet product requirements and expectations
You'll champion the customer and be the voice of the customer across all of your activities
Be obsessed with creating and delivering digital experiences that addresses customer and business needs, and build plans to deliver against budgeted targets:
Manage stakeholders within Digital and across wider TalkTalk to capture requirements, manage expectations and clearly communicate progress
What do I need in order to deliver in the role?
You’ll be a proven Digital Product professional who can demonstrate experience in defining, designing and delivering successful digital products in a business to consumer environment and for measuring the performance of your product or experiences.
You'll have experience with Agile delivery and use of Agile related software tools such as JIRA and Confluence.
Your analytical and numerical skills will be highly developed.
You'll be able to demonstrate a proven ability to analyse large amounts of data (quantitative and qualitative) and derive actionable insights
You'll have a proven track record of digital product management in a business to consumer environment, with previous experience in digital product management
It would also be useful, but not essential, to have:
Familiarity with mobile apps, hybrid and/or native
Understanding of user experience methodologies
We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus, pension scheme, private healthcare cover, income protection and life assurance.
Embrace flexible working
Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
Offer free TalkTalk broadband and TV
Offer wellbeing and recognition schemes
Offer a range of discounts on shopping
On top of all this, you get to choose your benefits flexibly around what works best for you!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.