Posted: Posted 57 days ago

InLife Commercial Manager (FTC)

Salford Quays, Manchester

TalkTalk Wholesale is pivoting to full fibre connectivity and is committed to take its Partners on the journey, unlocking profitable growth, whilst maximising value across the whole portfolio. 

As a member of the Commercial Team, you will be at the centre of this transformation. You will work closely with key stakeholders across Sales, Finance and Product functions to support and often lead on the commercial and pricing propositions for contract renewals, new business opportunities or new products. 

BAU activity for the role will include presenting deals and related scenarios to the relevant governance forum, supporting partner contract management, assisting on commercial strategy development and delivering ad hoc value-add projects, as well as supporting stakeholders on budget process, risks and opportunities.

The Team

The TTWS Commercial Team plays a major role in the shaping and structuring of sales opportunities, informing product strategy, maintaining the customer base and maximising value by using our market, regulatory, product and customer knowledge. We work alongside and support our stakeholders which include Sales, Finance, Product and Operations. 

Our team ranges from Analyst to Commercial Director. We are mainly based out of our state of the art Soapworks building in Salford, however many of our colleagues are based around the UK. We offer a very flexible working structure between being home-based and office-based.

Some of the key responsibilities will include but not be limited to:

  • Structuring pricing and commercial terms on new or renewal business deals, presenting for approval and drafting contractual documentation
  • Development and maintenance of rate cards/tariffs in line with commercial strategy / risk management / go to market pricing / lead on supplier and regulatory price change strategy
  • Analysis of competitor risk, market positioning and proposal / analysis of alternative commercial offerings
  • In-life contract management, monitoring and informing stakeholders of performance to ensure profitability of the account and longer term customer relationship are maintained
  • Presenting at governance forums, account reviews and price board reviews
  • Leading on commercial value-add projects and business objectives & key results, including initiative generation, assessment and proposal through to implementation
  • Validate commercial inputs into / support budget and audit processes


  • Commercial decisions within specified Delegation Of Authority Guidelines
  • Submission of rate change requests into Billing department
  • Completion / review of contract monitoring data on a timely basis
  • Security of information: financial, commercial, customer, product, systems

To be successful in this role you will need the following in your skill set:

Must have:

  • Strong analytical and numeracy skills to support solid commercial decision making
  • Ability to present confidently and professionally to all levels including financial information to non-financial colleagues
  • Commercial acumen
  • Strong interpersonal skills, collaboration, stakeholder management and resilience
  • Demonstrable ownership and attention to detail

Be great to also have:

  • Financial qualification (ACA, CIMA, ACCA)
  • Experience of process improvement /strategic project delivery
  • Proven experience of deal wins and negotiation process
  • Innovative thinker, able to respond quickly in a dynamic environment
  • Market / industry / regulatory knowledge

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Does this job look right for you? Want to work your way?

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