Posted: Posted 54 days ago

Product Manager Wholesale MPLS and SDWAN

Salford Quays, Manchester

As a Product Manager, you will be accountable for the strategic direction, roadmap and ultimately the development, through collaborative working with your colleagues, of a market-beating product portfolio, in line with the company business plan and targets, the OnePlan.

Reporting to the Head of Wholesale Data Services, you must also be able to drive development and take initiatives in matrix teams. You will be expected to own your portfolio area with a high level of autonomy, identify opportunities and drive them to fulfilment. This is a highly visible product role within TTWS that will involve working with a range of stakeholders across the business to ensure revenue and CSAT targets are achieved.  You will also be required to present at Partner Events, Industry Conferences, and get involved in Industry Consultations.

The ideal candidate must have:

  • Product Management experience, can demonstrate understanding of customer needs, product-market fit, deriving competitive advantage, creation of an excellent CX with a clear focus on delivering what customers want 

  • Good understanding of the product discovery process and working with agile delivery teams

  • Good understanding of Product Lifecycle Management 

  • Good understanding of telcos/ISPs industry and market, online security, relevant technologies

  • Excellent analysis, planning, presentation and execution skills, including ability to develop business cases

  • Proven delivery in complex dynamic situations

  • Strong stakeholder management skills, able to communicate and evangelise the vision, the strategy and the roadmap, while taking on all feedback and stakeholder input.

  • Good collaborative skills, actively supporting the establishment of the new product processes and product team structure.

You’ll work with stakeholders, internal and external, to ensure the product line is delivered efficiently, to the highest performance and quality levels and at best value.

As a person, you’ll be flexible, open to change, driven, smart, creative, persistent and enjoy being part of something big!

Specific Accountabilities for Product Manager: Direct Business Products

This role is accountable for managing the MPLS (Multiprotocol Label Switching) and SD-WAN (Software Defined Wide Area Network) product portfolios as well as the associated Value Added Services (e.g. Enhanced Monitoring and Co-Location portfolios) within our Wholesale division. This includes:

  • Product Discovery, creatively and clearly articulating product/market fit, customer journey, CX, business case and identify any technical constraints. You’ll create and evangelise the product vision and develop the strategy to achieve this. 

  • Understanding the market landscape and customer requirements, in order to develop the vision and strategy for our MPLS and SD-WAN portfolio to meet the needs of our Wholesale Broadband (B2B2C), Reseller, Carriers and Service Integrator partners.

  • To build on the existing approach and leverage the Group capabilities, looking for opportunities to upsell and cross-fertilise thinking

  • To identify additional value-add services, providing additional revenue or increasing customer satisfaction

  • Ensuring the Product Owner is supported and fully briefed

  • Development of the business case, feeding into the prioritisation process to support the right decisions

  • Support the budget and forecasting process for the voice product category

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Does this job look right for you? Want to work your way?

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