As a Product Manager, you will be accountable for the strategic direction, roadmap and ultimately the development, through collaborative working with your colleagues, of a market-beating product portfolio, in line with the company business plan and targets, the OnePlan.
Reporting to the Head of Wholesale Data Services, you must also be able to drive development and take initiatives in matrix teams. You will be expected to own your portfolio area with a high level of autonomy, identify opportunities and drive them to fulfilment. This is a highly visible product role within TTWS that will involve working with a range of stakeholders across the business to ensure revenue and CSAT targets are achieved. You will also be required to present at Partner Events, Industry Conferences, and get involved in Industry Consultations.
The ideal candidate must have:
Product Management experience, can demonstrate understanding of customer needs, product-market fit, deriving competitive advantage, creation of an excellent CX with a clear focus on delivering what customers want
Good understanding of the product discovery process and working with agile delivery teams
Good understanding of Product Lifecycle Management
Good understanding of telcos/ISPs industry and market, online security, relevant technologies
Excellent analysis, planning, presentation and execution skills, including ability to develop business cases
Proven delivery in complex dynamic situations
Strong stakeholder management skills, able to communicate and evangelise the vision, the strategy and the roadmap, while taking on all feedback and stakeholder input.
Good collaborative skills, actively supporting the establishment of the new product processes and product team structure.
You’ll work with stakeholders, internal and external, to ensure the product line is delivered efficiently, to the highest performance and quality levels and at best value.
As a person, you’ll be flexible, open to change, driven, smart, creative, persistent and enjoy being part of something big!
Specific Accountabilities for Product Manager: Direct Business Products
This role is accountable for managing the MPLS (Multiprotocol Label Switching) and SD-WAN (Software Defined Wide Area Network) product portfolios as well as the associated Value Added Services (e.g. Enhanced Monitoring and Co-Location portfolios) within our Wholesale division. This includes:
Product Discovery, creatively and clearly articulating product/market fit, customer journey, CX, business case and identify any technical constraints. You’ll create and evangelise the product vision and develop the strategy to achieve this.
Understanding the market landscape and customer requirements, in order to develop the vision and strategy for our MPLS and SD-WAN portfolio to meet the needs of our Wholesale Broadband (B2B2C), Reseller, Carriers and Service Integrator partners.
To build on the existing approach and leverage the Group capabilities, looking for opportunities to upsell and cross-fertilise thinking
To identify additional value-add services, providing additional revenue or increasing customer satisfaction
Ensuring the Product Owner is supported and fully briefed
Development of the business case, feeding into the prioritisation process to support the right decisions
Support the budget and forecasting process for the voice product category
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