This role is an 8 month FTC
The Change team shapes and delivers change across TalkTalk, acting as a trusted partner supplying expertise and delivery excellence to business customers.
As Project Manager you'll play a key role within the Change Delivery function and within a specific portfolio of change, delivering a change project.
How will I add value in the role?
The role is comprised of four components: delivery, stakeholder management, commercial and strategic awareness, and leadership.
Accountable for the end to end delivery of allocated programme of work to scope, time, quality and budget (typically (£1-5m)
Oversee the delivery of the project(s) from initiation to completion, developing end-to-end project plans, following the Change Framework, ISO:9001 and other compliance standards as required
Establish and maintain the overall project plan, incorporating key milestones and work packages, ensuring clear accountability and ownership across the stakeholder group
Provide potential resolutions to problems, project changes and resource constraints
Set up and manage appropriate project governance, including SteerCos and reporting
Work with change colleagues (UAT and Business Readiness) to ensure project deliverables are fit for purpose
Establish and execute project comms plan; overall reporting of progress, issuance of project documentation, key messaging, pre / post -implementation comms
Conduct end project evaluation to assess how well the project was managed and ensure lessons learnt are factored in to future projects
Engage stakeholders (including Head of level) through effective communication and reporting
Harness and direct project stakeholders to deliver project efficiently
Develop an understanding of the needs of stakeholders at different levels and work to build a broad base of stakeholder relationships
Commercial and strategic awareness
Build an understanding of the business environment for which the project is delivering
Demonstrate an understanding of key business metrics and KPIs relevant to the project
Focus on the customer to ensure solutions remain true to the objective of delivering great service
Demonstrate emerging leadership skills through leading a matrix or virtual project team of business SMEs
Seek opportunities to build capability of the project team, advocating project management skills and methodologies
Ensure adherence to all business compliance standards
Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment
What do I need in order to deliver in the role?
You'll have previous experience managing significant change projects with full life-cycle end-to-end delivery
You'll have a project / programme management qualification (Prince 2, MSP)
If you have previous experience in the Telco industry or 3rd party vendor management experience that would be ideal
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.