Posted: Posted 22 days ago

Senior Business Analyst (Salesforce)

Salford Quays, Manchester

The Senior Business Analyst is accountable for delivering analysis on a wide range projects or programmes of work. In particular, the Senior Business Analyst must be able to deliver first rate analysis in complex cross functional/multi-platform situations with the absolute minimum of supervision.



Specifically, you will:

  • Manage the workload of Business Analyst and prioritise the workload to ensure deliveries are met.
  • Prioritise scope of work to be delivered in each development cycle.
  • Be the representative of the customer in the delivery cycles
  • Work collaboratively with both on and offshore teams
  • Ensure the right strategy and scope is shaped for the programme/project so that the most optimum business benefits are delivered.
  • Breakdown business strategy and goals into deliverable business requirements.
  • Take ownership of the risks, assumptions, issues, dependencies and constraints of the domain area, as well as thought leadership and conceptual thinking.
  • Ensure business requirements are clearly identified, agreed and documented.
  • Translate business requirements into a set of functional and non-functional requirements.
  • Provide thought leadership on business analysis best practices.
  • Communicate and influence a wide-ranging audience up to and including Executive level.
  • Mentor more junior BAs on BA skills and analysis approach, including contractors.
  • Governance and leadership of BAs in programme/project and become the SME of the designated domain area.


Required skills and experiences:

  • Significant experience in delivering online experience using Salesforce and Vlocity capability
  • Significant experience designing order Management journeys using Salesforce and Vlocity capability
  • Experience in delivering using both onshore and offshore teams
  • Significant Senior Business Analysis experience
  • Experience delivering in waterfall/iterative/agile methodologies
  • Ability to shape and scope analysis for ambiguous/unknown projects
  • Experience documenting requirements in user story format
  • Ability to communicate effectively & influence at director level
  • Experience conducting analysis across multiple projects
  • Ability to grasp abstract/new concepts quickly
  • Experience working on OSS/ BSS system deliveries
  • Strong problem solving, critical thinking, and analytical skills
  • Previous experience working on complex IT projects
  • Proven ability to effectively communicate and negotiate with stakeholders to drive outcomes
  • A desire to work in a fast paced, changing environment


Must Haves

  • Educated to a degree level or equivalent
  • Related Analysis Qualifications
  • Salesforce Admin qualification or better

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