Posted: Posted 26 days ago

Senior Capability Transformation Manager (9 month FTC)

Salford Quays, Manchester

Transformation strategy can mean many things…

Placed right at the heart of our Group Change function, you can lay the foundations in moving towards a more dynamic, lean and agile approach and in turn change ways of working, mindsets, roles, skills and organisational arrangements.

Group Change is part of our wider Technology, Change and Security function and act as a trusted partner supplying expertise and delivery excellence to internal customers.

About the role

You will lead and line manage various ‘capability engine’ teams and leads as we continue with our existing FY21 delivery plans.

You’ll develop and execute a transformation roadmap to provide the required leanness of our internal delivery capabilities, processes and ways of working for change delivery teams. You’ll envision, communicate and deliver a transitional journey from current delivery and practices in stages toward a target ‘end-state’ operating model.

You’ll develop and deliver self-serve capabilities & processes for our line of business colleagues to adopt to run their own projects and requirements gathering - using our pre-existing change framework, tools and methods as a starting point.

You’ll assess, define and implement a business outcome KPI/OKR based method, process and integrated tooling to drive the change in moving the business needle via business outcomes.

You’ll support, grow and drive our people capabilities in term of operational performance, special forces skills and potential - both within the ‘capability engine’ and wider GC delivery organisation.


You are accountable for achieving measurable improvement outcomes within each area of the capability engine and to its different customer groups (change delivery and line of business).

You identify and track change delivery in accordance with clear business outcomes KPI's/OKR's

Build capabilities of the team as we transition towards an eventual target end state.


You bring to life the mindset and behaviours that are required to adopt lean, customer-centric approaches and a culture of high-performance.

You define standards of excellence for your area, building and leading a high performance team, taking ownership for achieving the results.

You own and steward the ‘capability engine’ enabling both GC delivery teams and line of business teams to thrive; fostering continuous learning and improvement as those capabilities evolve.

About you

You’ll have proven experience of transformation in technology delivery models and have practical senior experience in one or more of change delivery, PMO and Business Analysis functions.

You’ll be customer focused with the ability to develop an understanding of the needs of stakeholders at different levels and work to build a broad base of stakeholder relationships.

You’ll have strong commercial and strategic awareness and knowledge of Telecoms is an advantage but by no means essential.

The Benefits

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance.

We also:-

  • Embrace flexible working
  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

Does this job look right for you? Want to work your way?

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