We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair. We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.
We are on a hugely exciting journey with data to develop a world class team here at TalkTalk. The Senior Insight Analyst role will play a big contribution in executing our ‘Greater with Data’ strategy. It is a highly visible role with responsibility for maintaining strong analytical business partnerships across our Consumer teams. You will also play a role in helping to create our data-first culture which champions the power of insight.
Successful analytical business partnering will be achieved through requirements gathering, the provision of agile analytics and providing consultancy on what the art of the possible is with our data and analytics capability. This will require the Senior Insight Analyst to be closely aligned with the strategic direction of specific domains and to live and breathe their specific goals and objectives.
Finally, the post holder’s ability to influence key stakeholders - up to and including Directors in the main – within both the Consumer and Technology business facing organisations will be crucial.
The key responsibilities of the role are:
- Customer acquisition and lifecycle management
- Churn prediction and reduction
- Customer experience transformation
- Cost to serve optimisation
Works in partnership with the Data Platforms team to develop and implement simple tools to enable commercial and operational teams to ‘self-serve’
More widely, acts as a catalyst for building data and insight capability across the wider group, working cross-functionally
Plays a role in driving cultural change at TalkTalk, raising awareness to the power of data and insight, and contributing to a vision that people can get behind and feel excited about – whatever their role
Acts as a sounding board and expert advisor to senior leaders as they tackle complex business problems
Proactively identifies value creation opportunities across the organisation, including developing business cases, as required
Prioritises problems that have the most value to the organisation using strong commercial acumen
Any other duties required that are appropriate with the post, grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training
Generates energy, pride and momentum across the team to raise our game to world class
Empowers and partners with key decision makers to ensure timely, comprehensive and insightful information that has business impact. Provides challenge where appropriate
What do I need in order to be successful in this role?
A track record of collaborating with senior leaders on strategic initiatives
A strong understanding of advanced current and emerging technologies that can create a source of competitive advantage
Strong analytical, problem solving and communication skills (both oral and written), with an ability to generate insights across multiple sources of data.
Advanced in SQL and other programming experience, possible experience of Digital Analytics capability (GA360, Adobe etc) as well as Cloud experience (Azure, AWS, GCP) and PowerBI. Python / R also advantageous alongside some knowledge of open source data
An open-minded, flexible and positive attitude toward new challenges, with a willingness to embrace new technologies and business change
Strong operational delivery track record, motivated to implement/deliver on time to quality standards and, critically, build new efficient processes at pace
Comprehensive knowledge, training and experience in data analysis, reporting and good awareness of data warehousing, physical and logical data modelling, statistical analysis tools, data governance and master data management
Commercially aware and capable of interpreting business needs and requirements in a compelling and understandable way to stakeholders
Experience of working with complex customer journeys involving several touch points
Ability to scale large data sets and extract relevant insights in a timely manner
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.