Posted: Posted 11 days ago

Service Assurance Agent

Salford Quays, Manchester

Are you the Kind of person that enjoys solving cryptic puzzles?

Do you like chatting on the phone?

Do you want to earn more than market value?

Here, you can be yourself, pick and choose a 3rd of your when you work and be part of a down to earth team.

"Yeah, but what will I be doing?"

You'll be answering calls on our service line from customers who are having issues with their broadband. Then, using your inquisitive nature, you will find out the actual issue is and finally, you will bring those puzzle-solving skills into play to find the right solution for them.

"Okay, what do I need to grab your attention?"

  • Complaint handling experience
  • A passion for providing high-quality customer service
  • Ability to assess information quickly to get the right result for the customer

"Cool, and what's next in my career?"

The natural progression for you would look like us supporting you to become a manager here because we know development is important to you. Plus the reason we have these vacancies are because we have had some internal progression.

A bit about us…

As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

Support you to achieve your career goals

Offer income protection and life assurance

Offer a range of discounts on the product.

To find out more submit your CV and we'll give you a call.

Shifts

Shift patterns are fixed and all staff are required to participate in all shifts listed below

Week 1 – Flex week (You can work any shift between 8am – 7pm) example 8am – 4:30pm, 8:30am – 5pm, 9am – 5:30pm etc. Shifts will be asked 2 weeks prior and locked in and work Mon -Fri with weekend off

Week 2 – Mon – Thur 9am -5:30pm. Friday off , Sat 9am – 5:30pm and Sunday off

Week 3 – Mon – Fri 10:30am – 7pm and weekend off.

PLEASE NOTE WE ARE HOLDING VIRTUAL INTERVIEWS BETWEEN THE 30TH MARCH - 27TH APRIL SO GET YOUR APPLICATION IN QUICKLY

Does this job look right for you? Want to work your way?

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