Posted: Posted 11 days ago

Spend Optimisation Manager

Salford Quays, Manchester


What is the main purpose of the role?

Support the Billing & Payments function in producing accurate budgeting

Ensure there is an efficient and cost-effective bill fulfilment process in place to deliver customer bills, in the chosen format, on time, to every customer. To ensure the bill schedule process and management information meet the requirements of all stakeholders, and are in line with all relevant legal, regulatory and compliance guidelines.

How can I add value?

  • Accurate forecasting of costs to build billing and payment annual budget.
  • Performing analysis versus budget for all Billing, Cash & Banking Expenditure continuously seeking cost saving opportunities.
  • Accurate management of expenditure including advance creation of Purchase Orders, timely and accurate reconciliation of invoices against rate sheet on weekly and monthly basis.
  • Ensure timely and accurate payment of invoices to suppliers.
  • Pro-actively track and report expenditure against budget - mitigate any overspend, understand and re-assess any under-spend. Monitor, predict and assess impact of all industry driven cost changes. 
  • Pro-actively identify and build relationships with all internal and external stakeholders.
  • Ensure that all information coming from the billing and payment area is concise, comprehensive and tailored to the applicable audience.
  • Communications need to be pro-active, timely and presented in agreed templates where applicable.
  • Pro-active monitoring and reporting of SLAs, make recommendations for change(s) to SLA where processes have changed.
  • Review supplier services make recommendations to change or remove any inefficient or redundant processes. Assist in the delivery of change to any service. Interface with peers at supplier's organisations, ensuring good working relationships.
  • Assisting the Operations Managers / teams – including but not limited to: - reporting, data analysis, auditing, KPIs, Operational Scorecard, Ledger reconciliation and cash forecasting
  • Performing analysis versus budget for all Billing, Cash & Banking Expenditure continuously seeking cost saving opportunities.
  • Work with Group Procurement and suppliers to ensure we have the most cost-effective supply solutions in place.
  • Manage and control the budget allocated to Billing, Cash & Banking, working with the Finance Operations team to ensure budgets are realistic and accurate

What do I need in order to be successful?

Must Have:

  • Good data management skills
  • Ability to manage very large transaction volumes
  • Ability to write SQL queries and good understanding of macros
  • Ability to express ideas and requirements in a clear and confident manner
  • Strong analytical and problem-solving skills.


Be great to have:

  • Knowledge of billing systems including SingleView and Dynamics
  • Experience in Consumer billing i.e. large volume, relatively low value per account

How will you be rewarded?

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Embrace flexible working
  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping
  • On top of all this, you get to choose your benefits flexibly around what works best for you

Does this job look right for you? Want to work your way?

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