Posted: Posted 9 days ago

Technical Project Manager (Customer Devices)

Salford Quays, Manchester

We have exciting plans to launch new devices for our customers here at TalkTalk. We are looking for a Technical Project Manager/Device Manager who will take ownership in rolling out these new products to our consumers and phasing out our current devices.

"Okay, but what will I be doing?"

You will be responsible for working closely with Product Managers, Engineers and Quality Assurance to launch new functionality and improve customer experience on our existing devices as well as support the development and deployment of new devices across both our Business and Consumer bases.  

role will bring you into contact with a wide variety of devices and customers, routers, Powerline Adapters, Wireless Adapters, Mesh Technologies, Digital Voice and TV Set-Top Boxes as well as the management and insight tool that are required to manage and understand customer experiences such as ACS, TR069, and other data sources.

You will own the creation of firmware release plans, execution, monitoring of key metrics to ensure business and customer benefits have been realising and reporting on progress.

About you

  • Good customer service and tech resolution experience
  • Experience in working with devices at scale
  • Understanding of the Telecoms Industry
  • Worked on or managed firmware upgrades

It would also be great to have but not essential:

  • Product management experience
  • An understanding of firmware and device management
  • Service Assurance experience

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Does this job look right for you? Want to work your way?

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