CEO Tech Agent
We are currently looking for a CEO Tech to join our CEO team.
The successfull candidate will provide 3rd Line Technical Support on cases within the CEO Office including MP, Press and Social Media. They will ensure that all products and services function properly by either telephone or email. You will need the ability to own the resolution of the customer’s issue in accordance with processes and policies, whilst working to achieve SLA’s, quality standards and other KPI’s agreed. Within this role you will be liaising with internal and external stakeholders to achieve the quickest resolution possible. Being able to work on own initiative as well as part of a team. Prioritising own work load using effective time management skills is essential.
We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service.
What we are looking for?
- customer service experience
- technical experience with providing help with faults
Be great to also have:
- Consumer Telco experience
How will I be rewarded?
We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:
- Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
- Offer free TalkTalk broadband and TV
- Provide an opportunity to participate in share schemes
- Wellbeing and recognition schemes
- Offer a range of discounts on shopping
On top of all this, you get to choose your benefits flexibly around what works best for you!
Don't hesitate, click apply button now!
If this role sounds interesting to you, please apply today! And we will be in touch with you as soon as possible.