Walking into the office with a smile.

Enjoyment matters.

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Walking into the office with a smile.

Enjoyment matters.

Credit & Risk Advisor

Irlam R0005588
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The key purpose of the role is to support the Credit controllers to maximise cash flow and minimise bad and doubtful debts. This will be achieved through the timely and accurate allocation of cash receipts and through a regular interrogation of any unallocated items through to reconciliation. The role is integral to the management of risk on behalf of TalkTalk Business. The role is responsible for  assessing new risk through a thorough understanding and application of the credit policy and for assessing the risk of the existing customer base via  business insights and translating the data into meaningful information which the operation can consume.

The key purpose of the role is to support the Credit controllers to maximise cash flow and minimise bad and doubtful debts. This will be achieved through the timely and accurate allocation of cash receipts and through a regular interrogation of any unallocated items through to reconciliation. The role is integral to the management of risk on behalf of TalkTalk Business. The role is responsible for  assessing new risk through a thorough understanding and application of the credit policy and for assessing the risk of the existing customer base via  business insights and translating the data into meaningful information which the operation can consume

The key responsibilities of the role are:

Every customer matters 
 - To act as a custodian of the Credit Policy
 - To manage cash allocations timely and accurately through to reconciliation 
 - To throughly interrogate any and all unallocated items to enhance customer experience 
 - To respond timely and adopt a solution oriented approach to all customer issues 

We deliver our commitments 
 - To risk assess new business through a thorough understanding and application of the Credit Policy 
 - To interpret the risk of the existing customer base through customer insight data
 - To present any perceived customer risks to the wider business and track progress against agreed actions 
 - To maximise recoveries prior to write off through prompt and efficient supplier management  
 - To adopt an analytical approach to the team workload in order to challenge and improve efficiencies
  -A clear sense of ownership and personal responsibility for decisions, actions and failures managed within a compliant framework 

Must Have Experience:

- customer service experience in retail/helpdesk

- Innovative in solving problems

Be Great to also have:

- Understanding of debt collection

- Experience of automating process/RPA

- Customer focused

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Embrace flexible working
  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

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