Walking into the office with a smile.

Enjoyment matters.


Walking into the office with a smile.

Enjoyment matters.

Executive Complaint Handler

Salford Quays, Manchester R0005546
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Effective complaint management is critical to customer satisfaction. This role manages high level complaints escalated internally and direct from Social Media, Press & Legal sources.

We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service.

How will I add value in this role?

A main purpose of this role is to ensure the Executive Complaint team continues to deliver outstanding customer service whilst supporting customers with complaint resolution, we;

• Pride ourselves on providing dedicated case management for customers and take full ownership of an issue ensuring that we reach the right resolution as effectively as possible

• Understand customers view points and their experience

• Identify the root cause of complaints and channel them internally for continuous improvement

• Act as the Voice of the Customer for all internal projects offering unique insights from a customers’ perspective

• Ensure that we are compliant with all Regulatory and Legal requirements

• Support our colleagues and enjoy a collaborative way of working with all areas of our business

What do I need in order to deliver?

Must have:

  • Excellent Communication Skills
  • Excellent organisational Skills
  • Negotiation and objection handling skills
  • Resilience
  • Complaint management experience

Be great to also have:

  • Consumer Telco experience

How will I be rewarded?

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

Don't hesitate, click apply button now!

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