Executive Complaint Handler
Effective complaint management is critical to customer satisfaction. This role manages high level complaints escalated internally and direct from Social Media, Press & Legal sources.
We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service.
How will I add value in this role?
A main purpose of this role is to ensure the Executive Complaint team continues to deliver outstanding customer service whilst supporting customers with complaint resolution, we;
• Pride ourselves on providing dedicated case management for customers and take full ownership of an issue ensuring that we reach the right resolution as effectively as possible
• Understand customers view points and their experience
• Identify the root cause of complaints and channel them internally for continuous improvement
• Act as the Voice of the Customer for all internal projects offering unique insights from a customers’ perspective
• Ensure that we are compliant with all Regulatory and Legal requirements
• Support our colleagues and enjoy a collaborative way of working with all areas of our business
What do I need in order to deliver?
- Excellent Communication Skills
- Excellent organisational Skills
- Negotiation and objection handling skills
- Complaint management experience
Be great to also have:
- Consumer Telco experience
How will I be rewarded?
We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:
- Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
- Offer free TalkTalk broadband and TV
- Provide an opportunity to participate in share schemes
- Wellbeing and recognition schemes
- Offer a range of discounts on shopping
On top of all this, you get to choose your benefits flexibly around what works best for you!
Don't hesitate, click apply button now!