Posted: Posted 268 days ago

Fulfilment Agent (Porting)

Salford Quays, Manchester

To provide an effective, efficient and professional Fulfilment service for our customers (Direct,Reseller,Partner & Internal) with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout. To manage order exceptions and to work with our suppliers and internal stake holders. To champion the continuous improvement of services and processes within Fulfilment, keeping the customer at the heart of everything we do.

How wIll I add value in this role?

Managing the following tasks and transactions:

- Order Placement

- Rejections

- Amendments, Modifications and Cancellations

- Order delays

Additional Supporting Activites will include:

'€¢ To manage customer queries relating to fulfilment activities.

'€¢ Taking ownership of Fulfilment orders end to end


Knowledge of telecom/fulfilment processes

Excellent PC Skills

Excellent communication and verbal skills

Deliver high quality Customer Service

Be great to also have:

Microsoft office skills

Knowledge of Dise/Salesforce/SI/EMP portal

Contact centre experience

Problem solving/continuous improvement

How will I be rewarded?

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

Don't hesitate, click apply button now!

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