Lead Business Analyst
We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.
We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.
Are you and experienced Lead Business Analyst looking for your next step into a fast paced and dynamic environment?
The Lead BA has dual accountabilities; leadership of analysis delivery in a project setting and management of the analysis function (people management / driving quality standards) with four components: delivery, stakeholder management, commercial and strategic awareness, and leadership.
About the role
You will partner closely with key business stakeholders to successfully deliver business analysis that enable the company to deliver strategic business solutions. You will discover and articulate the strategic and tactical scope and demands of the programme/projects, ensuring that the right strategy and scope is shaped for the programme/project so that the most optimum business benefits are delivered.
You will have to opportunity to work in partnership with business teams to understand and map current state end-to-end customer journeys and business processes in the corporate repository. This will include facilitating and driving the design of target state journeys/processes and map them in the corporate repository. You will work in partnership with business and technology delivery teams to capture, analyse, define and document deliverable business change requirements.
At TalkTalk, we place huge importance in maintaining and data quality for business improvement. You will drive analysis to identify the systems and process impacts arising from agreed business requirements and translate requirements into systems functional/behavioural models.
As a Lead BA, you will have some direct line reports and may need to matrix manage analysts within programme delivery. We are looking for someone who can build stakeholder relationships and understand their needs quickly. You’ll need to be commercially astute and be able to understand metrics and KPIs relevant to project areas.
What we can offer you
You will gain a thorough understanding of operational support and business support systems specific to the telecommunications industry (OSS and BSS), service provisioning and wide-ranging technology focussed projects. You will be able to apply your knowledge and experience of being a problem solver, working with stakeholders to drive outcomes and visualise your findings to the wider business.
We’re big on giving people a choice about how they work at TalkTalk. That’s why we’re embracing what we call ‘next generation ways of working’. Put simply, we’ll give you a real say about how, when and where you work – and all the tools you need to do it.
We want everyone here to have an impact; to have a voice. To be part of something big. To be part of something new. In every role, in every team, people here are given a say. What can we do better? How can we simplify things for our customers? Where next? What next? How can we get where we want to be? And when can we get there?
We'll get the best out of you so you can do great things for our customers.
You’ll join a pacy, dynamic and innovative environment where collaboration is the norm and development opportunities are everywhere. We want to help you to do your best work and have your biggest impact. Your development will always be led by you, supported by your line manager and backed by the business.
As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:
- Flexible working
- Support you to achieve your career goals
- Offer income protection and life assurance
- Offer a range of discounts on products and shopping