Posted: Posted 34 days ago

Performance Data Analyst

Salford Quays, Manchester

Analysing data: totally laborious or completely addictive?

OK, this might make you stand out from the crowd but you’re proud to think the latter. You want to be part of a team that is passionate about storytelling through data, a team constantly seeking to answer the ‘So what?’ questions that are asked so often when information is just regurgitated, and real insight is missing.

You get a kick out of using data to provide clarity and understanding so you'll be thrilled to get to your hands on our Technology Performance Scorecards taking our current reporting to the next level and way, way beyond. This means you’ll be collaborating with cross-functional teams to source the right data, at the right time; allowing you to design and create meaningful real-time Dashboards which help us to clearly set out how our technology services perform for our customers. You're a guru when it comes to presenting insights from data in a way your audience can easily grasp and as a result they are simply able to say ‘we know what we need to do’.


We want to arrive at a thorough understanding and have insight of our end-to-end customer experience – not to simply be sharing information about the many component technologies that make up our connectivity services.

So come and be part of the Service Performance & Improvement function, a recently formed team who are building a proactive plan to be able to shape the future performance of our technology, systems and processes here at TalkTalk.

Having a real enthusiasm for data analysis and a strong focus on optimisation and cost efficiency, you will collaborate across Service Management and the wider teams in Technology that support business and colleague services. You will source the right data and metrics, creating insight on our performance against KPIs - helping to inform and ultimately measure our SLA's and OLA's.

With a passionate for detail, accuracy and process you will contribute immediately by assuming ownership for our existing monthly Dashboard. Understanding how it is currently built, you’ll meet the existing strict deadlines whilst developing the content and streamlining driving the efficiency of collecting, tracking and utilising data - exploring opportunities for automation and other methods to remove Key Person Dependencies.

You’ll be committed to efficiency and the concept of, wherever possible, utilising data directly from source. As a keen collaborator with superb communication skills you will have the tenacity to identify and obtain relevant data from a variety of sources. You’ll have an expert understanding of databases, having utilised SQL and other relevant skills and knowledge to extract and analyse information.

Through sophisticated analysis of data you’ll generate meaningful insight that will be used to define, prioritise and drive improvement plans across all areas of Technology - the network, systems, applications which make up the services used by our customers and colleagues. So you will be skilled in the use of PowerBI and other presentation tools which you’ll use to design and create meaningful Dashboards, Scorecards along with regular and ad hoc Reporting: your outputs will be supporting the decision-making that drives the day to day running of the technology that is the beating heart of our business.

Having an established knowledge of the telecommunications industry will really allow you to hit the ground running and as this role sits within our Service Management it would great for you also to have an ITIL qualification or alternatively have a working knowledge of ITIL & ITSM best practice. Ultimately, however, you’ll be shining a light on how our technology is performing for our internal and external customers and as part of the Service Performance & Improvement team, you will act as the champion for our customers in absolutely everything you do - helping us to deliver simple, affordable, reliable and fair connectivity for everyone.

For more information drop me an email at tyler.bronson@talktalkplc.com or you can catch me on LinkedIn

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