Posted: Posted 114 days ago

Project Manager

Salford Quays, Manchester

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

The Project Manager will play a key role within the Change Delivery function and within a specific portfolio of change, delivering a change project. The role is comprised of four components: delivery, stakeholder management, commercial and strategic awareness, and leadership.
Key responsibilities include:

Delivery responsibility for a project or projects
• Accountable for the end to end delivery of allocated programme of work to scope, time, quality and budget (typically (£1-5m)
• Oversee the delivery of the project(s) from initiation to completion, developing end-to-end project plans, following the Change Framework
• Establish and maintain the overall project plan, incorporating key milestones and work packages, ensuring clear accountability and ownership across the stakeholder group
• Adhere to the Change Framework, ISO:9001 and other compliance standards as required
• Identify and pro-actively manage risks, issues and dependencies, escalating as appropriate
• Provide potential resolutions to problems, project changes and resource constraints
• Set up and manage appropriate project governance, including SteerCos and reporting
• Engage project stakeholders through effective communication and reporting 
• Work with change colleagues (UAT and Business Readiness) to ensure project deliverables are fit for purpose   
• Establish and execute project comms plan; overall reporting of progress, issuance of project documentation, key messaging, pre / post -implementation comms
• Identify and track project success factors and operational KPIs 
• Ensure that the individual projects meet business requirements and are delivered to time, budget and quality
• Conduct end project evaluation to assess how well the project was managed 
• Ensure lessons learnt are factored in to future projects 
• Display problem solving acumen; take ownership of a issues and seek to drive to resolution 

Stakeholder management

• Engage stakeholders (including Head of level) through effective communication and reporting
• Harness and direct project stakeholders to deliver project efficiently
• Develop an understanding of the needs of stakeholders at different levels and work to build a broad base of stakeholder relationships
Commercial and strategic awareness
• Build an understanding of the business environment for which the project is delivering
• Demonstrate an understanding of key business metrics and KPIs relevant to the project
• Focus on the customer to ensure solutions remain true to the objective of delivering great service


• Demonstrate emerging leadership skills through leading a matrix or virtual project team of business SMEs
• Seek opportunities to build capability of the project team, advocating project management skills and methodologies
• Ensure adherence to all business compliance standards
• Demonstrate a commitment to TalkTalk essentials and seek opportunities for personal development 
• Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment

Must have experience & Skills

-Experience managing significant change projects

-Full life-cycle end to end delivery of projects

-Excellent interpersonal and communications skills

Be great to also have:

-Project manager or programme manager qualifications of Prince 2 and/or MSP

-3rd party vendor management experience

-Telco specific industry and product knowledge/experience

The Benefits

We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also:

  • Embrace flexible working
  • Support you to achieve your career goals
  • Offer income protection and life assurance
  • Offer a range of discounts on products and shopping

Does this job look right for you? Want to work your way?

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