Walking into the office with a smile.

Enjoyment matters.

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Walking into the office with a smile.

Enjoyment matters.

Quality and Governance Co-ordinator

Salford Quays, Manchester R0006079
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We have a significant number of Emergency database address exceptions that require correction.
These need to be rectified so that in the event of a silent 999 call the Emergency services has a correct address to send the police/ ambulance/ fire engine to.  If we do not correct these it could result in a loss of life.

The key responsibilities of the role are:

The key responsibilities of the role are:

1. To own & manage Emergency Database (EDB) exceptions with the customer, from point of audit through to resolution

2. Support continuous improvement through root cause analysis to reduce the number of exceptions. Working with Resellers, Business Improvement and internal resolver groups to improve delivery processes, deliver best practice and reduce exceptions.

3. Collate and issue address corrections with partners once all internal processes have been exhausted

4. Educate our partners re the importance of and how to correct data, handling objections where they arise

5. Completion of requests from BT999 for urgent address collation

6. Responsible for completion of GDPR requests for our customers

7. Demonstrate a clear sense of ownership and personal responsibility for decisions, actions and failures

Must have:

- Excellent analytical skills  (basic excel skills)

- Basic telephony skills

- Quality focused attitude

- Results orientated

- Solution driven

- Excellent stakeholder engagement

Be great to also have: (all other skills & competencies)

- Experience of digital media - Tech savvy

- Resilience

- Strong communication skills

- Continuous improvement/RCA experience

How will I be rewarded?

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:

  • Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
  • Offer free TalkTalk broadband and TV
  • Provide an opportunity to participate in share schemes
  • Wellbeing and recognition schemes
  • Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

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