"We came together in 2017 in our fab Soapworks facility in Salford Quays. Our collaboration as a team has been aided by our state of the art facility, by bringing two sites together."
How does your team drive continuous improvement for our customers?
We hold a variety of service improvement forums – not only with our business customers but with our service providers who ultimately provide that service. Continuous improvement should touch all we do every day! We also visit our offshore service partners in India where we can provide advice and guidance on the service that they are providing to us as an extended part of our Technology function. We like to collaborate with our partners face to face as we truly believe it ultimately means we deliver a better service and experience for our customer base.
How would you describe the TalkTalk culture?
TalkTalk culture is like no other organisation that I have worked for! It is energetic, with a can do attitude and is young and vibrant. I have made a lot of good friends in the business and that side of things is what keeps me wanting to develop my career in such a fast paced organisation!
Aside from that, TalkTalk gives its employees amazing flexibility with work/life balance. After prior arrangement with my line manager, I was able to change my working pattern to work a compressed 4 day week, which means I still am able to work 37.5 hours per week, but across 4 days which helps with being a busy working mum to a boisterous toddler!
These arrangements are open to anyone to apply for and I also have a member of my extended team who also works in this way to support his family arrangements.
Less formal flexible working arrangements are also possible – we actively encourage our people to work flexibly from home and from other locations as we have provided lots of tools to be able to facilitate this!
We have an amazing mentoring programme – I have learnt so much from my internal mentor about my own personal branding, which has helped me on my career journey.
I was thrilled to be selected for inclusion in the 30% Club, recently invested in by Mark Dickinson, our Chief People Officer. It aims to have a future goal of 30% of females sat at the Boardroom table across all industries. I now have an external board level mentor and am excited to be able to have a different angle of mentoring from a senior external leader. I hope to be able to use this experience to pass on advice to my own two mentees within our organisation.
Anything else you would like to add?
If you want to join a progressive, fun, flexible organisation then I would encourage anyone thinking of their own career journey to come and join our wonderful organisation. Whether that’s as an apprentice or graduate starting a career journey or to further your existing career.
I have no plans to go anywhere (it’s the longest that I have been in an organisation) and certainly hope that my career within TalkTalk develops further.