""I have children so next generation noise cancelling headphones is what I need! Joking aside, 2017 feels like the year of TalkTalk Business’s transformation of its connectivity offer.""
What do you think are the biggest business challenges to be overcome in the next 12 months?
There is a lot of uncertainty in the UK economy right now and therefore 2017 needs to be about businesses future proofing their technology and creating a flexible plan for future technology adoption. I believe we can help British business grow – both in terms of value, and sheer performance. That evolution is definitely going to include some kind of digital aspect, which means more demand for better connectivity. Increasingly, businesses want to innovate but are unsure where to start. With so many new technologies and tools to choose from, it is challenging for organisations to select the ones that will truly have a positive impact on both employees and the business as a whole.
What makes TalkTalk Business’s network different from other providers’ networks?
The scale of our network is impressive – over 3,000 exchanges, 4 million customers, and 3 billion minutes of traffic each month. It’s also incredibly robust - we cover 95 per cent of the UK, and offer an impressive 99.995 per cent reliability. We’ve also invested over £600m into developing our Next Generation Network and it is one of the largest, most connected all-IP networks in the UK. We take customer care seriously, and have a team of over 600 UK-based customer service professionals ready to help our customers should any issues arise. And it's only the start. We are completely transforming the scale and performance of our network, and adding extra measures to keep it going strong.
While I am still relatively new to the TalkTalk Business team, I can already tell that the role I’m taking on is going to be an exciting one. I look forward to working with the rest of our TalkTalk Business team to support UK businesses and preparing them for the world of tomorrow.