"I’ve been very lucky in my ten years here – each role demands different skills and I think that’s important."
My biggest achievement was transforming the way TalkTalk sells its products. It’s about a simple portfolio, deals for new customers being available for existing customers, fixing the price of our broadband for the length of the contract… I wanted to really differentiate us from the competition. It totally changed everything and we’re reaping the benefits. It’s something I’m incredibly proud of and will be for a long time.
At TalkTalk, there’s always another challenge, or the opportunity to change and do something different. If you’re good, you’ll get rewarded – both in terms of opportunities but also in terms of exposure and trust. You’re truly empowered.