Our Partnership

TalkTalk and Tech Mahindra are working closely together to deliver a phenomenal experience for TalkTalk customers.

As part of this partnership, Tech Mahindra have opened a band new office in Salford Quays and now have a team of over 350 employees, with plans to grow this further.

If you are looking for a great contact centre role in a fantastic location, get in touch and see what Tech Mahindra can offer.

Benefits include:

  • Many Incentives and Recognition Awards.
  • A range of employee discounts.
  • Private Healthcare.
  • Company pension scheme.

Contact Centre Opportunities

 

There's a whole range of different contact centre roles available. You can see a summary of the kinds of roles typically available below.

Customer Service Advisor

Our customer service team are responsible for providing technical support to TalkTalk customers. The team deal with a range of calls from broadband and TV connectivity issues through to general account queries.

Your aim will be to ensure you provide a positive and engaging experience to the customer and ultimately, finding a solution to the customers issue.

Real Time Analyst

Our Real Time Analysts are responsible for optimising performance of our contact centre operation.

You will ensure customer demand is met by coordinating and adjusting staffing schedules, working closely with internal stakeholders, managing a variety of activities, and setting the right strategy to maximise performance for the business.

This is a complex role and requires someone who has strong attention to detail, is an analytical thinker, and has the confidence to manage many stakeholder relationships.

Quality Associate

Quality Associate are responsible for the monitoring of customer interactions against established quality and Compliance frameworks.

You'll create insights and deliver timely feedback to stakeholders supporting continuous improvement initiatives. You'll monitor customer interactions, providing timely feedback.

You'll need to have strong stakeholder management, great communication, and an analytical and data orientated nature.

Interested?

If you're interested in working with us, please get in touch using the email link below.

Let us know what role you are interested in and provide your contact details and CV.