Business Team
Our Business Team knows as well as anyone that every customer matters.
Our business arm, TalkTalk Business (TTB), is one of the largest B2B telecoms providers in the UK. Through our partners and directly we are Britain’s largest provider of wholesale broadband to small business and consumers, with over 50% market share. That means that you are very likely to have worked or used services of the company we work with!
They listen carefully to the consumers and businesses who use our products and services. It’s really competitive though and we have to work really hard to make sure our business customers get the service that they need. It’s where our unrivalled customer loyalty comes from, and it’s why our market share continues to grow.
Whether you join us in Sales, Marketing, Product, Operations or any other function, you’ll help to embed fairness and simplicity into all that we do. And in turn, you’ll build on that sense of pride that that every last one of us shares about working here at TalkTalk.
TTB Partner and Wholesale
Through the indirect channel, we work with over 650 partners to deliver a full range of business-grade communications products and services, including connectivity and networking as well as voice and IP telephony. Our full suite of Ethernet products allows us to serve businesses from SMEs to enterprise as well as public sector and our unrivalled exchange footprint gives us the reach and scale to deploy nationwide full fibre at great value.
We make this all happen through fantastic teams and people who put their heart in everything that the do. Find out more about the teams here:
Commercial
Whether you join us in Marketing, Trading, Product or Insight you will be supporting our growth in the market – we are proud to be Britain’s largest provider of wholesale broadband and we want to continue that growth ensuring we are providing our customers with Products that simply make their life easier!
Sales
The partner channel supports over 700 independent resellers. The TTB partner team are widely respected as one of the most professional, innovative teams in the industry and our thought leadership style really is the envy of our competitors. The team responsible for all aspects of account development both selling existing products as well as developing opportunities for our Next Generation of Voice and Data solutions.
Operations
Operations own the service to our new & existing customers, supporting our growth ambitions through efficient and scalable delivery. Our ambition in operations is to continue its focus on being easy to do business with. We are structured around the key end-to-end customer journeys of Delivery, Order-to-Cash, Service, Assurance, to increase our focus on customer needs and pinch points, and optimise for an efficient, cost effective and simpler organisation.
TTB Direct
TalkTalk Business Direct is a leading provider of business to business voice, data, system and mobile services. For over 20 years, we have helped businesses of all sizes find the right solutions to help their businesses grow. We strive to provide our customers with great value and service and are proud of our 4-star “Great” Trust Pilot rating. At the heart of this, is working with our customers to understand their needs so we can offer the best possible tools to help their companies operate smoothly, including an array of broadband, networking and business-grade voice and data products.