Consumer Team
Amazing Experiences at Every Turn
Right now, we have over 4 million customers, and we’re firmly focused on fibre. So much so that we’re even building our own Fibre-To-The-Premise network in York which already has industry-leading customer satisfaction.
We’re a friendly and energetic bunch, extremely committed and passionate about doing right by our customers and our business, and you’ll work with everyone across the business to make it happen.
All of which means we want commercially savvy, hands-on and results driven people who are comfortable with change and with working at a fast pace in an incredibly flat structure. We don’t just welcome people to take ownership of their area – we encourage it, whatever their level.
Commercial
Our place in the Consumer market has never been clearer as we continue to see growth in our base around the popular fixed price plans introduced in 2017. Encompassing everything Commercial, Sales, Product and Insight!
Marketing
Where brand strategy comes to life! A core part of the Consumer team where Brand, Acquisition and CRM teams work hand in hand communicating our vision to attract and retain our valued customers.
Operations
Be it Order Management, Joining, Repair, Billing, Supply Chain or Customer Services, these teams work tirelessly to focus on the things that will have most impact on our customers’ experience and ultimately drive our business to achieve our mission of becoming most recommended provider.
Customer Experience
To ensure customer experience is at the heart of everything we do we have created a new Customer Experience team to define and set the target customer experience. This team brings together exceptional Product Owners, digital analysts and talented UI/UX designers to ensure we’re designing the best possible, digital-first experiences