Service Assurance Escalation Manager
Salford Quays (Manchester)
Permanent - Full time
We’re a customer-driven business. We want the millions of business and consumer customers we already have to keep coming back for more. And we want to attract brand new ones. Which is why we’re so focused on giving everyone top-notch service at every turn.
Our Customer Experience teams are focused on giving our customers a seamless, robust, super-efficient and fairly priced service – they span Operations, Security, Change and Procurement. Across each of them, you’ll find people who are as passionate as we are about getting things right first time; and resolving things properly if they do happen to go wrong. They’re people who can put themselves into our customers’ shoes; they understand what matters to the people who rely on our services.
It’s that kind of thinking that’s helping to make life better for everyone – our customers' lives are made that bit easier, and it gives the people who work here the chance to make a real and positive difference. Sometimes on a very big scale.