Our Digital Team create customer experiences throughout the entire customer lifecycle, across a number of channels including web, mobile/tablet and chat.

We operate in cross-functional teams, split into squads. We’re on a journey towards implementing the latest, cutting edge technology. We lean towards Sec-Dev-Ops, underpinned by a collaborative no-red-tape start-up culture. We follow Agile methodologies like Scrum and Kanban. And our strength comes from the diversity of backgrounds, skills and experiences our people bring to their roles.

It all means that our digital people are exposed to everything from AI and bots, to technology Hackathons, to cloud technologies, to API driven thinking.

Our Enterprise Data Warehouse is critical to our business. Without it, we wouldn’t have the data we need to make big decisions when it matters.

To put things into perspective, our team of data engineers and test analysts process around 5 billion records a day. 

And they do it fast.

As part of the team, you’ll work in 2-week agile sprints, and you’ll focus on continuous improvement across everything you do.

And, because we’re one of the first telcos to migrate our data warehouse platform to Azure, supported by a direct line to Microsoft’s product management team, you’ll discover the chance to get involved in some mind-blowing approaches and new ways of working.

This is the heart of our business, supporting the launch of new products and systems that help us sell our services, bill our customers and keep everything ticking over smoothly, 24/7, 365.

Right now, we’re getting stuck into improving our customer repair journeys, launching the next generation of connectivity for our consumer and business customers, and that’s literally just the beginning.

The size and scope of our systems is incredible. As are the skills of the people who make it all happen.

We work with all kinds of tech, from OOP languages like C#, Java and C++, through to cutting edge COTS and CRM systems including Pega and Salesforce. So, you’ll quickly discover that no two days are ever the same here.

In addition to the testing that happens within each delivery layer (Unit Testing & System Testing), we are responsible for integration of all systems across the different technologies and platforms within Business Systems, ensuring that application development is of a high quality and fit for purpose.

You’ll drive forwards best practice, contributing to our automation strategy and love the exposure to a huge variety of applications here.

Here, the numbers speak for themselves. They handle 600,000 customer orders per month. And they fire off 60,000 items of customer comms per day.

It’s an open and collaborative team, and we manage a portfolio of applications such as TIBCO, Singleview, Onesys, Opentext Exstream and Chordiant.

You’ll keep our critical systems up and running, you’ll have the freedom to manage your own portfolio the way you think is best and you’ll drive the business roadmap for your area.

We will provide and E2E Network Management capability which ensures the network meets the growing demands of customers, shareholders and regulators.

Will provide the in-life management and support for the IT applications, infrastructure and platforms, to support the agreed business needs and performance KPIs.

The Team is also responsible for ensuring the effective build of production environments, including the design, delivery and operation of infrastructure.

We will provide a definitive picture of service performance, acting as the customer champion across TCS and managing the operational processed which assure the quality of how IT and Networks are run.