Disruptive innovation is in our DNA. We made our name by doing things differently. By challenging convention. By constantly looking for new ways to make our services smarter. Faster. More robust. We still have those same aims today. And of course, we always want to take things further. That’s why, in Technology Innovation, we’re taking technology more seriously than ever before. 

Our tech team is made up of some brilliant thinkers. Real pioneers who love a challenge and who thrive on having the resources they need to keep us one step ahead. They’re expert architects, developers, digital gurus, engineers and innovators who make sure our systems and network can deliver everything our customers expect and more.

All in all, this is an exciting, dynamic and ideas-driven place to be. The perfect place to grow your career and stretch your technology skills to the max.


From Digital to Data Engineering, and from OSS to Service Delivery, tech powers every aspect of our business. And as part of our tech team, you’ll get 100% out of every tech tool, product, service, or system we use – and 100% out of your career. Find out more about some of our teams below:

IT Ops

Will provide the in-life management and support for the IT applications, infrastructure and platforms, to support the agreed business needs and performance KPIs.

The Team is also responsible for ensuring the effective build of production environments, including the design, delivery and operation of infrastructure.


We will provide and E2E Network Management capability which ensures the network meets the growing demands of customers, shareholders and regulators.

Service Management

We will provide a definitive picture of service performance, acting as the customer champion across TCS and managing the operational processed which assure the quality of how IT and Networks are run.


Business Change provide a group capability for the delivery of cross functional change and projects involving significant technology delivery. Group Change is currently split into four main Teams; Portfolio, PMO, Change Delivery and Analysis and Design. Business Change plays a crucial role in driving the transformation agenda of the business, aligned to the strategic priorities of ‘One Plan’.

Analysis & Design

Analysis and Design provide end to end solution architecture and design. They provide centralised capability for the business analysis and design resources for project activities. They support ‘standard’ business change projects, requirements elicitation, process definition and alignment to business capability model. E2E solution architecture & design.

Change Delivery

Change Delivery provide a resource pool of expertise covering project delivery roles and business change management. The primary focus of Change Delivery is to manage the ‘capability’ of the Change function and provide resource tracker insight and management. Change Delivery is typically were we recruit for Project and Programme Managers, Business Continuity Managers and Business Process Managers.


PMO provide group wide planning, governance and reporting capability for project delivery. They deliver Change framework process ownership, have a central view of project status and cover demand management and link in directly with technical functions in the business. 


Portfolio own all aspects of change delivery for the key business areas of consumer, Business and Technology.  The headline change within Portfolio is the Fibre for Everyone Portfolio. All areas of the portfolio are semi-embedded with business teams with specialist knowledge. Each portfolio operates a virtual structure of PM, BA, SD and PA teams based on demand. Other portfolio areas of note are TTC, TTB, TTT and Group.


Security will provide a group capability for security policy, security management and assurance of the overall TalkTalk security risk profile.

We currently have the following teams within our Security departments;

  • Intrusions and Investigations
  • Security Operations
  • Security Risk Management and Governance
  • Technical Security