Disruptive innovation is in our DNA. We made our name by doing things differently. By challenging convention. By constantly looking for new ways to make our services smarter. Faster. More robust. We still have those same aims today. 

Our tech team is made up of some brilliant thinkers. Real pioneers who love a challenge and who thrive on having the resources they need to keep us one step ahead. They’re expert architects, developers, digital gurus, engineers and innovators who make sure our systems and network can deliver everything our customers expect and more.

All in all, this is an exciting, dynamic and ideas-driven place to be. The perfect place to grow your career and stretch your technology skills to the max.

Technology

Tech powers every aspect of our business. And as part of our tech team, you’ll get 100% out of every tech tool, product, service, or system we use – and 100% out of your career. Find out more about some of our teams below:

Digital

Our Digital Team create customer experiences throughout the entire customer lifecycle, across a number of channels including web, mobile/tablet and chat.

We operate in cross-functional teams, split into squads. We’re on a journey towards implementing the latest, cutting edge technology. We lean towards Sec-Dev-Ops, underpinned by a collaborative no-red-tape start-up culture. We follow Agile methodologies like Scrum and Kanban. And our strength comes from the diversity of backgrounds, skills and experiences our people bring to their roles.

It all means that our digital people are exposed to everything from AI and bots, to technology Hackathons, to cloud technologies, to API driven thinking.

Data Engineering

Our Enterprise Data Warehouse is critical to our business. Without it, we wouldn’t have the data we need to make big decisions when it matters.

To put things into perspective, our team of data engineers and test analysts process around 5 billion records a day. 

And they do it fast.

As part of the team, you’ll work in 2-week agile sprints, and you’ll focus on continuous improvement across everything you do.

And, because we’re one of the first telcos to migrate our data warehouse platform to Azure, supported by a direct line to Microsoft’s product management team, you’ll discover the chance to get involved in some mind-blowing approaches and new ways of working.

OSS

This is the heart of our business, supporting the launch of new products and systems that help us sell our services, bill our customers and keep everything ticking over smoothly, 24/7, 365.

Right now, we’re getting stuck into improving our customer repair journeys, launching the next generation of connectivity for our consumer and business customers, and that’s literally just the beginning.

The size and scope of our systems is incredible. As are the skills of the people who make it all happen.

We work with all kinds of tech, from OOP languages like C#, Java and C++, through to cutting edge COTS and CRM systems including Pega and Salesforce. So, you’ll quickly discover that no two days are ever the same here.

QAT

In addition to the testing that happens within each delivery layer (Unit Testing & System Testing), we are responsible for integration of all systems across the different technologies and platforms within Business Systems, ensuring that application development is of a high quality and fit for purpose.

You’ll drive forwards best practice, contributing to our automation strategy and love the exposure to a huge variety of applications here.

BSS

Here, the numbers speak for themselves. They handle 600,000 customer orders per month. And they fire off 60,000 items of customer comms per day.

It’s an open and collaborative team, and we manage a portfolio of applications such as TIBCO, Singleview, Onesys, Opentext Exstream and Chordiant.

You’ll keep our critical systems up and running, you’ll have the freedom to manage your own portfolio the way you think is best and you’ll drive the business roadmap for your area.

Networks

We will provide and E2E Network Management capability which ensures the network meets the growing demands of customers, shareholders and regulators.

IT Ops

Will provide the in-life management and support for the IT applications, infrastructure and platforms, to support the agreed business needs and performance KPIs.

The Team is also responsible for ensuring the effective build of production environments, including the design, delivery and operation of infrastructure.

Service Management

We will provide a definitive picture of service performance, acting as the customer champion across TCS and managing the operational processed which assure the quality of how IT and Networks are run.

Change

Business Change provide a group capability for the delivery of cross functional change and projects involving significant technology delivery. Group Change is currently split into four main Teams; Portfolio, PMO, Change Delivery and Analysis and Design. Business Change plays a crucial role in driving the transformation agenda of the business, aligned to the strategic priorities of ‘One Plan’.

Analysis & Design

Analysis and Design provide end to end solution architecture and design. They provide centralised capability for the business analysis and design resources for project activities. They support ‘standard’ business change projects, requirements elicitation, process definition and alignment to business capability model. E2E solution architecture & design.

Change Delivery

Change Delivery provide a resource pool of expertise covering project delivery roles and business change management. The primary focus of Change Delivery is to manage the ‘capability’ of the Change function and provide resource tracker insight and management. Change Delivery is typically were we recruit for Project and Programme Managers, Business Continuity Managers and Business Process Managers.

PMO

PMO provide group wide planning, governance and reporting capability for project delivery. They deliver Change framework process ownership, have a central view of project status and cover demand management and link in directly with technical functions in the business. 

Portfolio

Portfolio own all aspects of change delivery for the key business areas of consumer, Business and Technology.  The headline change within Portfolio is the Fibre for Everyone Portfolio. All areas of the portfolio are semi-embedded with business teams with specialist knowledge. Each portfolio operates a virtual structure of PM, BA, SD and PA teams based on demand. Other portfolio areas of note are TTC, TTB, TTT and Group.

Security

Security will provide a group capability for security policy, security management and assurance of the overall TalkTalk security risk profile.

We currently have the following teams within our Security departments;

  • Intrusions and Investigations
  • Security Operations
  • Security Risk Management and Governance
  • Technical Security

Click HERE to see current vacancies